July 13, 2021

Customer Service Operations Associate

CTL Medical is currently seeking support in Customer Facing Operations and Business Development (Customer Service and Logistics) in the role of Customer Service Operations Associate. This position will be located in our new headquarters in Addison, TX.


  • Provide phone support for inquiries from sales and hospital accounts.
  • Keep records of customer interactions and transactions.
  • Create new customer accounts and profiles in iTraycer as requested by Business Development.
  • Create inventory related orders for customers, distributors and internal staff.
  • Follow up with accounts to ensure inventory is returned in compliance with CTL Medical field inventory policies.
  • Advise customers of product shortages or stock outs, and coordinate efforts to transfer inventory from other field locations to fulfill requirements.
  • Support and implement Quality initiatives as directed.
  • Implement Set Return Requests
  • Account management support- pricing, product info (i.e., – overview, product guide, surgical guide, IFU, etc.)
  • Timely complaint/ feedback collection (request form completion only, regulatory finalizes and closes out remaining steps.)
  • Creating or enhancing surgeon/ distributor profiles- instrument preferences.
  • Other duties as assigned.

Required Qualifications:

  • 1 year Customer Service Experience Preferred
  • Must have reliable transportation and live in the DFW area
  • Must be willing to work Monday – Friday between 8:00am and 6:30pm with flexible scheduling (4 – 6 hour day shifts for part time)
  • May be required to work some weekends
  • Proficiency using Office Applications

Required Career Level:

Entry Level

Required Education Level:

High School Diploma

Job Status:

Position is available for full or part time


Addison, TX


CTL Amedica is an ISO 13485 certified and FDA registered Medical Device Company with offices in Addison, Texas. CTL designs, manufactures and distributes medical device products and systems for spinal surgeons; specifically implants and devices.

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