CTL Medical Corporation d/b/a CTL Amedica is an ISO 13485 certified, and FDA registered Medical Device Company headquartered in Addison, Texas. CTL designs, manufactures, and distributes medical device products and systems for spinal surgeons; specifically implants and devices. 

 

CTL Medical is currently seeking a Customer Service Operations Associate.

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Duties: 

• Provide phone support for inquiries from sales and hospital accounts.

• Keep records of customer interactions and transactions.

• Create new customer accounts and profiles in iTraycer as requested by Business Development.

• Create inventory related orders for customers, distributors and internal staff.

• Follow up with accounts to ensure inventory is returned in compliance with CTL Medical field inventory policies.

• Advise customers of product shortages or stock outs, and coordinate efforts to transfer inventory from other field locations to fulfill requirements.

• Support and implement Quality initiatives as directed.

• Coordinate Set Return Requests with Sales Leadership, Reps & Inventory Control Management

• Account management support- pricing, product info (i.e., - overview, product guide, surgical guide, IFU, etc.)

• Timely complaint/ feedback collection (request form completion only, regulatory finalizes and closes out remaining steps.)

• Creating or enhancing surgeon/ distributor profiles- instrument preferences.

• Other duties as assigned.

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Essential skills, experience and qualifications: 

• 1 year Customer Service Experience Preferred

• Must have reliable transportation and live in the DFW area

• Must be willing to work Monday – Friday between 8:00am and 6:30pm with flexible scheduling

• May be required to work some weekends

• Proficiency using Office Applications

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Required Career Level: Entry Level 

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Required Education Level: High School Diploma 

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Job Status: Position is full time 

 
Location: Carrollton, TX

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ONLY CANDIDATES THAT LIVE IN THE DALLAS AREA WILL BE CONSIDERED

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PLEASE SEND RESUMES TO JBENVIE@CTLAMEDICA.COM

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CTL Amedica offers a collaborative and inclusive work environment, competitive compensation, and opportunities for professional growth. If you are a creative thinker with a passion for product development and the desire to make a difference in the healthcare industry, we encourage you to apply.

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Join CTL Amedica in our mission to advance spinal healthcare through innovation and excellence.

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CTL Amedica is an equal opportunity employer, and we welcome candidates from all backgrounds to apply.