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Customer Service Operations Associate

CTL Medical Corporation d/b/a CTL Amedica is an ISO 13485 certified, and FDA registered Medical Device Company headquartered in Addison, Texas. CTL designs, manufactures, and distributes medical device products and systems for spinal surgeons; specifically implants and devices. 


CTL Medical is currently seeking a Customer Service Operations Associate.


  • Provide phone support for inquiries from sales and hospital accounts.

  • Keep records of customer interactions and transactions.

  • Create new customer accounts and profiles in iTraycer as requested by Business Development.

  • Create inventory related orders for customers, distributors and internal staff.

  • Follow up with accounts to ensure inventory is returned in compliance with CTL Medical field inventory policies.

  • Advise customers of product shortages or stock outs, and coordinate efforts to transfer inventory from other field locations to fulfill requirements.

  • Support and implement Quality initiatives as directed.

  • Coordinate Set Return Requests with Sales Leadership, Reps & Inventory Control Management

  • Account management support- pricing, product info (i.e., - overview, product guide, surgical guide, IFU, etc.)

  • Timely complaint/ feedback collection (request form completion only, regulatory finalizes and closes out remaining steps.)

  • Creating or enhancing surgeon/ distributor profiles- instrument preferences.

  • Other duties as assigned.

Essential skills, experience and qualifications: 

  • 1 year Customer Service Experience Preferred

  • Must have reliable transportation and live in the DFW area

  • Must be willing to work Monday – Friday between 8:00am and 6:30pm with flexible scheduling

  • May be required to work some weekends

  • Proficiency using Office Applications

Required Career Level: Entry Level 

Required Education Level: High School Diploma 

Job Status: Position is full time 

Location: Carrollton, TX



CTL Amedica offers a collaborative and inclusive work environment, competitive compensation, and opportunities for professional growth. If you are a creative thinker with a passion for product development and the desire to make a difference in the healthcare industry, we encourage you to apply.

Join CTL Amedica in our mission to advance spinal healthcare through innovation and excellence.

CTL Amedica is an equal opportunity employer, and we welcome candidates from all backgrounds to apply.

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